And I find it kinda funny
I find it kinda sad
The dreams in which I'm dying
Are the best I've ever had
|
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Anyway.
I noticed that most of the teenagers that write in online journals nowadays write about their school woes, this teacher, that teacher, or the stupid stuff they did that day, or how badly they would have done in their exams.
I look back at myself, and what I was like then, and realised I was not ever like that. I never was any good at academics, and I disliked comparison by parents, and competition, therefore I never spoke much of it in the first place. Instead, I write about my emotions, and about who I'm (in love) with, and work concerns. Doesn't seem as trivial as beating so-and-so in English or Math.
Speaking of work.
I encountered a bitch of a customer yesterday. She had used the computer along with three other guys. So you know I work to manage the little LAN room, right? I normally do not give out their ID's that they leave with me at the start of their session until they pay up for their session, which is what I did. I had my hand on the cards, seeing how desperate the girl wanted to get at them.
When they paid up and I returned the cards, she remarked in a voice dripping with sarcasm, "Why you hold the cards like that? Afraid we run off without paying issit?!" When I replied that it was standard procedure, she went, "Well you didn't have to slam our cards mah!" And she proceeded to slam my glass counter TWICE, implying that I did that. Before I could remind her that I had my hand over the cards as a safety measure, she flounced off; literally; with the three guys in tow.
That killed my mood for the rest of the night. And we were just about to close up to go home, too. I was so upset over this matter, I just hung out with Eric, Timothy, Daryl and their Australian visitor Greg for the rest of the night.
PM Lee Hsien Loong, HOW?!
With customers like her, how are we supposed to give good service? We try to do our jobs, day in, day out, and we encounter people like her. Do you know what sort of mood that puts us in? Why should I go out of my way to be nice to a person that was going to treat me like crap afterwards?
Someone named Dennis (not his real name) wrote to someone in the New Paper, and she wrote an article on the service sector. I agree with what Dennis said: "Some customers simply think they are kings and queens... They treat (sales) staff like their maids or even dogs. They have no concern for other people's feelings and throw their payment on the cashier's counter.."
All we crave is respect. Respect us, and in turn, we will respect you. That's how the cycle goes. Treat us like dirt, and don't expect us to be nice to you beyond the standard-issue smile. Behind that smile is a scorn that you will NOT want to experience, believe me. Which is why ever since I started work there, I try to be nice to the people who are serving me, be they counter-staff, sales, or waiters and waitresses. I know what they go through.
But seriously though, what choice do we have than to hide it? I feel like the "cashier that's ready to pop a gun on everyone", to quote Jack Nicholson's character in Anger Management. Nah, I'm not psychotic. Just really, REALLY angry.
. // prawninator | 21:36 + ~ |
You might be living in my neighbourhood, or some other town or country far away. I don't know. And neither do you, at this point.
Wherever you are, I know I'll find you... if you don't find me first.
It's just a matter of time.
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:)
